Tuesday, March 10, 2015

Twitter CEO Says They Suck At Dealing With Trolls, But That's About To Change

By Carolyn Davies, Contributing Blogger

Finally the social media giant Twitter is taking action. Last month, their CEO, Dick Costolo took personal responsibility after the platform came under scrutiny for their role in the rampancy of cyber abusers leveraging their free and anonymous service as a tool to abuse and draw harm to targeted victims. Some of those victims committing suicide in response to the abuse and public humiliation received. In his own words, Mr. Costolo sent a memo to Twitter employees. He says: 

"We suck at dealing with abuse and trolls on the platform and we've sucked at it for years. It's no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.

I'm frankly ashamed of how poorly we've dealt with this issue during my tenure as CEO. It's absurd. There's no excuse for it. I take full responsibility for not being more aggressive on this front. It's nobody else's fault but mine, and it's embarrassing.

We're going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them. Everybody on the leadership team knows this is vital."

I am giving you the link for the full article. This is a big step for the company and can only lead to more and more improvement in online safety.